Terms of Use

Version 2 — effective from September 21, 2026

This version replaces the February 2026 version. It applies immediately to sign-ups made from this date and, for contracts already in force, 30 days after publication.

1. Acceptance of Terms

By accessing and using Suite360 ("Platform"), you agree to these Terms of Use. If you do not agree, please do not use the Platform.

2. Service Description

Suite360 is a complete management platform for service businesses, developed by Suite 360 Desenvolvimento de Sistemas LTDA (CNPJ 63.646.678/0001-66), which includes billing, financial, communication, contracts and artificial intelligence modules.

3. Registration and Account

To use the Platform, you must provide truthful information and keep it up to date. You are responsible for maintaining the confidentiality of your access credentials.

4. Permitted Use

The Platform must be used exclusively for lawful purposes and in accordance with current Brazilian legislation. It is prohibited to:

Use the Platform for illegal or fraudulent activities
Attempt to access other users' systems or data
Reproduce, distribute or modify the software without authorization

5. WhatsApp Business API Usage

The Platform offers integration with WhatsApp Business API, operated by Meta Platforms, Inc. By using this feature, you agree to the following additional terms:

Meta Terms: Use of WhatsApp via Suite360 is subject to the WhatsApp Business Terms of Service and the WhatsApp Business Policy
Content responsibility: You are fully responsible for the content of messages sent through the Platform, including text, images, documents and media
Acceptable use: It is expressly prohibited to use WhatsApp via Suite360 for sending spam, unsolicited bulk messages, illegal, discriminatory, defamatory content or content that violates third-party rights
Recipient consent: You must ensure that you have adequate consent from recipients before sending proactive messages (templates)
Suspension: Suite360 reserves the right to suspend access to WhatsApp Business API if use is identified as non-compliant with these terms or Meta's policies

6. Intellectual Property

All content, source code, branding and design of Suite360 are the property of Suite 360 Desenvolvimento de Sistemas LTDA and are protected by Brazilian intellectual property legislation.

7. Availability

Suite 360 Desenvolvimento de Sistemas LTDA strives to keep the Platform available 24/7 but does not guarantee uninterrupted availability. Scheduled maintenance will be communicated in advance.

8. Limitation of Liability

Suite 360 Desenvolvimento de Sistemas LTDA is not liable for indirect, incidental or consequential damages arising from the use or inability to use the Platform.

9. Data Protection and Privacy

Use of the Platform is subject to our Privacy Policy. By using Suite360, you acknowledge and agree to the collection and processing of data as described in said policy, in compliance with the LGPD (Law 13.709/2018).

10. Online sign-up and trial period

Any company may subscribe to the Platform through the sign-up at app.suite360.com.br, providing a valid tax ID (CNPJ), e-mail and phone number and a representative authorized to contract on its behalf. Sign-up creates an exclusive installation, with its own address under suite360.com.br, containing only the chosen modules.

The trial lasts 15 calendar days from activation, with no credit card and no charge whatsoever
During the trial the Platform can be used normally with the chosen modules; features that depend on customer credentials (WhatsApp Business, certificates, bank integrations) may require assisted setup
Everything set up during the trial is preserved upon subscription
If the trial ends without payment of the sign-up invoice, access is paused as described in section 13 and nothing is charged
Suite360 may refuse or terminate sign-ups with false data, misuse or attempts to repeat the trial period

11. Plans, modules and prices

The monthly price is the sum of the chosen plan plus additional modules and bundles, as published at suite360.com.br and shown at sign-up. The amount shown at the time of subscription is the one that applies to the first cycle.

Each plan includes quotas of users, companies, storage and AI messages; AI messages beyond the quota are charged per unit according to the plan table
Plan, modules and bundles can be changed at any time in "My account": additions apply immediately and the days until the end of the cycle are charged proportionally (pro rata) on the next invoice; removals and downgrades apply at the end of the paid cycle
Price adjustments are communicated by e-mail 30 days in advance and apply from the following cycle
Online subscription has no setup fee and no minimum term

12. Billing and payment

The subscription is prepaid in 30-day cycles, due on the anniversary day set by the end of the trial period (capped at the 28th of each month).

The sign-up invoice is issued five days before the trial ends, is due on the last day of the trial and covers the following 30 days
Subsequent monthly invoices are issued ten days before each due date and sent by e-mail, with bank slip (boleto) and PIX
Payments are confirmed automatically; settlement may take up to 30 minutes after clearing
After the due date a 2% fine and 0.033% daily interest apply, charged on the bank slip itself
The service invoice (nota fiscal) is issued in the name of the registered CNPJ

13. Late payment, suspension and cancellation for non-payment

Non-payment follows a fixed schedule, always with e-mail notice to the account administrator:

Unpaid sign-up invoice: access continues for 5 days after the trial ends; after that the installation is paused until payment
Overdue monthly invoice: reminder after 3 days; after 7 days the account is marked as delinquent, with an on-screen notice and everything still working; after 15 days access is suspended
A paused or suspended installation keeps all data and returns to normal automatically once payment is confirmed
After 45 days of delay on a monthly invoice, or 35 days after the trial ends without payment of the sign-up invoice, the subscription is cancelled
A cancelled subscription has its data kept for another 30 days; after that the installation and its database are permanently deleted

14. Cancellation by the customer

The customer may cancel at any time in "My account", with no penalty and no minimum term. Cancellation takes effect at the end of the paid cycle: until then the Platform remains available and no new invoice is issued. Amounts already paid are not refunded pro rata, except in case of billing error.

Before the end of the cycle, the cancellation can be undone in "My account"
After termination, data is kept for 30 days for export or reactivation and then permanently deleted
Backup copies are removed in the normal retention cycles, within six months after termination

15. Data of the customer's own clients

Data the customer enters in the Platform about its own clients, staff and operations belongs to the customer. For that data Suite360 acts as processor, handling it solely under the customer's instructions and these Terms; the customer is the controller and is responsible for the legal basis, for consent where required and for responding to data subjects. For the customer's own account data (representative, e-mail, phone, CNPJ and invoices), Suite360 is the controller, under the Privacy Policy.

Suite360 does not use the data of the customer's clients for its own purposes nor shares it, except under legal order or to operate contracted services, such as sending WhatsApp messages and issuing charges
Artificial intelligence features process data through providers contracted by Suite360, with no use for model training
The customer may export its data at any time and request early deletion at contato@suite360.com.br
Security incidents affecting customer data are communicated within 72 hours of confirmation

16. Changes

These terms may change. Relevant changes are communicated by e-mail to the account administrator 30 days in advance, and continued use after the effective date implies acceptance. The current version and its date are shown at the top of this page.

17. Contact

Questions about these terms can be sent to contato@suite360.com.br or via WhatsApp +55 75 98160-8914.

18. Jurisdiction

The court of Feira de Santana - BA, Brazil is elected to settle any disputes arising from these Terms.